Sometimes you need to reference an alternate set of working hours different from the hours assigned to a user, or you need an entire round-robin pool to have a set of working hours, even if the individuals in it have different hours. Here’s how you can use SFDC queues to incorporate alternate working hours into your routing graph.
LeanData Tips and Tricks videos are short videos to walk you through how to set up specific use cases. These are great to learn new ways to leverage LeanData that you might not have thought of! Explore more Tips and Tricks videos for more ideas.
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