The 2024 OpsStars Award for the Most Cutting-Edge Ops Program of the Year goes to:
MongoDB
MongoDB got creative. They launched a comprehensive approach centered on developing and implementing “coachGTM,” an AI- powered knowledge assistant using MongoDB Vector Search.
CoachGTM has had a positive impact across the organization in areas of employee satisfaction, customer engagement, and data-driven decision-making.
Employees are more confident and less stressed, directly addressing key concerns raised in employee engagement surveys. The team is more efficient thanks to individualized enablement and on-demand support that caters to their needs. Customers receive enhanced experiences, leading to faster onboarding, easier expansion, and improved overall customer satisfaction.
Measurable outcomes include:
- $2 million in annualized costs savings based on an average of 60,000 questions answered per year, with each question saving roughly 30 minutes of CSM/Sales time.
- $3 million in projected annualized savings in FY25 as more team members adopt coachGTM.
- Total ACV Risked per Contact decreased by 35%.
- 76% increase in marketers using new business intelligence reports.
Congratulations MongoDB!
